[. . . ] VICTORINOX GUARANTEE Victorinox guarantees all multi-tools to be of first class stainless steel, and provides a lifetime guarantee against any defects in material and workmanship. OUR LEGACY In 1884, Karl Elsener opened his cutlery workshop in Ibach, Switzerland. [. . . ] Please return the damaged multi-tool with a letter explaining the requested repair, to the above address. You will then receive a letter confirming the cost of that repair before the repair is done. Mail form with check, money order or credit card information or call our customer service number to give approval with credit card number. LOCKBLADES CUSTOMER SERVICE Replacement Parts OUR PRODUCTS Call customer service or visit us at swissarmy. com to find an Authorized Dealer near you. Inspired by our heritage, the Victorinox® spirit has been captured by our designers in a broad range of inventive, classically designed products that break new ground in performance, versatility and value. From our completely new line-up of Swiss Army® Watches, to our innovative line of Victorinox Travel Gear and Apparel, you'll find the uncompromising craftsmanship and attention to detail that make all of our products worthy to carry the Victorinox emblem. For more information about our complete line of products, please visit us on-line at www. swissarmy. com. Customer Information · 1-800-442-2706 Only when you see the name Victorinox® stamped on the blade can you be assured you have the Original Swiss ArmyTM Knife. LOCKBLADES Victorinox lockblade multi-tools feature a larger locking blade, with slide button or liner lock, which unlocks the main blade. These models are 111mm (4 3/8") long to fit comfortably in your hand. [. . . ] This care will ensure a lifetime of faithful service. PHILLIPS SCREWDRIVER TWEEZERS LONG, SMALL PHILLIPS SCREWDRIVER TOOTHPICK PATENTED MINI SCREWDRIVER KEY RING SHACKLE OPENER W/ MARLIN SPIKE HOOF CLEANER [. . . ]